Return and Refund Policy
Okini Chan Intro:
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Kindly review all your information including your name, shipping address, and contact information thoroughly before checking out.
It is your responsibility to make sure your orders will be fulfilled with the correct information for us to fulfill your order.
In an unfortunate circumstance that a mistake has been made, please contact us for the first 6 hours and we will rectify the information with you.
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Cancelation, Refunds, Exchange & Returns
All items are final sale we apologize for the inconvenience this may cause. Unfortunately, we cannot issue any cancelations, refunds, exchanges, and or returns at the moment.
Your opinion is important to us. We aim to fulfill your orders with complete satisfaction. Kindly leave us a comment, concern, review, and or feedback about the product you have received.
Thank you for understanding,
Okini Chan
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Taxes
The Canadian tax of 1.13% is applied upon checkout. For out-of-country (outside of Canada) applicable imports, custom fee, duties, and taxes will be added on top of the shipping fee. Okini Chan is not responsible for these fees.
Shipping Fees
Free shipping is only applied within Canada and for purchases above $35.00 before taxes. As for out-of-country (outside of Canada) orders, extra custom fees are applied and or charged to the customer. Please allow us 48 hr for processing time plus 3-9 business days for domestic fulfillment and 7-20 days for international processing and fulfillment. (We use Canada Post which provides tracking fees.)
**Includes free gift wrapping with a greeting card upon request.
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Tracking Orders
Once an order has been shipped, a notification with a tracking number will be sent via email for you to check on your order status within the 48hours. You can track your order at Track your order.
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DMCA policy
This Digital Millennium Copyright Act policy (“Policy”) applies to the okinichan.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”) and outlines how Okini Chan (“Okini Chan”, “we”, “us” or “our”) addresses copyright infringement notifications and how you (“you” or “your”) may submit a copyright infringement complaint. Protection of intellectual property is of utmost importance to us and we ask our users and their authorized agents to do the same. It is our policy to expeditiously respond to clear notifications of alleged copyright infringement that comply with the United States Digital Millennium Copyright Act (“DMCA”) of 1998, the text of which can be found at the U.S. Copyright Office website. This DMCA policy was created with the help of WebsitePolicies.com What to consider before submitting a copyright complaint Before submitting a copyright complaint to us, consider whether the use could be considered fair use. Fair use states that brief excerpts of copyrighted material may, under certain circumstances, be quoted verbatim for purposes such as criticism, news reporting, teaching, and research, without the need for permission from or payment to the copyright holder. If you have considered fair use, and you still wish to continue with a copyright complaint, you may want to first reach out to the user in question to see if you can resolve the matter directly with the user. Please note that if you are unsure whether the material you are reporting is in fact infringing, you may wish to contact an attorney before filing a notification with us. We may, at our discretion or as required by law, share a copy of your notification or counter-notification with third parties. This may include sharing the information with the account holder engaged in the allegedly infringing activity or for publication. If you are concerned about your information being forwarded, you may wish to hire an agent to report infringing material for you. Notifications of infringement If you are a copyright owner or an agent thereof, and you believe that any material available on our Services infringes your copyrights, then you may submit a written copyright infringement notification (“Notification”) using the contact details below pursuant to the DMCA. All such Notifications must comply with the DMCA requirements. You may refer to a DMCA takedown notice generator or other similar services to avoid making mistake and ensure compliance of your Notification. Filing a DMCA complaint is the start of a pre-defined legal process. Your complaint will be reviewed for accuracy, validity, and completeness. If your complaint has satisfied these requirements, our response may include the removal or restriction of access to allegedly infringing material as well as a permanent termination of repeat infringers’ accounts. If we remove or restrict access to materials or terminate an account in response to a Notification of alleged infringement, we will make a good faith effort to contact the affected user with information concerning the removal or restriction of access, which may include a full copy of your Notification (including your name, address, phone, and email address), along with instructions for filing a counter-notification. Notwithstanding anything to the contrary contained in any portion of this Policy, Okini Chan reserves the right to take no action upon receipt of a DMCA copyright infringement notification if it fails to comply with all the requirements of the DMCA for such notifications. Counter-notifications A user who receives a copyright infringement Notification may make a counter-Notification pursuant to sections 512(g)(2) and (3) of the US Copyright Act. If you receive a copyright infringement Notification, it means that the material described in the Notification has been removed from our Services or access to the material has been restricted. Please take the time to read through the Notification, which includes information on the Notification we received. To file a counter-notification with us, you must provide a written communication compliant with the DMCA requirements. Please note that if you are not sure whether certain material infringes the copyrights of others or that the material or activity was removed or restricted by mistake or misidentification, you may wish to contact an attorney before filing a counter-notification. Notwithstanding anything to the contrary contained in any portion of this Policy, Okini Chan reserves the right to take no action upon receipt of a counter-notification. If we receive a counter-notification that complies with the terms of 17 U.S.C. § 512(g), we may forward it to the person who filed the original Notification. The process described in this Policy does not limit our ability to pursue any other remedies we may have to address suspected infringement. Changes and amendments We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page, post a notification on the main page of the Website, send you an email to notify you. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided. An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes.
Reporting copyright infringement If you would like to notify us of the infringing material or activity, we encourage you to contact us using the details below:
https://okinichan.com okini_chan_info@yahoo.com
This document was last updated on April 6, 2023
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